Where retail conversations lose momentum
Interest can disappear quickly. The problem is rarely getting a message. It's what happens after it arrives.
A customer wants an answer now
They ask about a product, price, size, colour or availability outside your team's working hours. Waiting until tomorrow can mean losing the conversation today.
Interested customers get left behind
Not every enquiry turns into a purchase immediately. Without organised follow-ups, customers who showed genuine interest can easily disappear from your radar.
Marketing and sales don't see the same picture
Your campaign generates a message. Your team handles the enquiry. The sale happens later. When these activities sit separately, it's difficult to understand what actually worked.
Give your retail team the full picture.
Converse360 connects the conversations happening around your brand with the information your team needs to act on them.
- Bring WhatsApp, Instagram and website enquiries into one workspace
- Let AI handle repetitive product and customer questions
- Keep customer details, conversations and lead activity together
- Connect Meta campaigns with the conversations and leads they generate
One customer. One connected conversation.
They discover something they like
A customer comes from an Instagram post, Meta campaign, your website or directly through WhatsApp. Wherever they start, the conversation has a place to go.
They get the information they need
AI can handle the questions that normally slow your team down — product details, pricing, availability, delivery information and other configured queries.
Your team sees the opportunity
Instead of searching through different platforms, your team can see the conversation and customer information together, making it easier to understand the enquiry.
The relationship continues
Some customers need a quick answer. Others need recommendations, follow-ups or a human conversation. Your team can step in when it's time to move things forward.
Questions retail & D2C teams ask
Still unsure? Book a demo and we'll walk you through it.
Can Converse360 handle enquiries from Instagram and WhatsApp together?+
Yes. Supported conversations can be brought into one inbox, giving your team a single place to manage customer interactions instead of switching between platforms.
Can we control what the AI knows about our products?+
Yes. You can provide the information, keywords and instructions the AI should use when responding to your customers.
Can we see which campaigns are bringing enquiries?+
Yes. Meta campaign activity can be connected with the conversations and leads generated from those campaigns, giving your team more visibility into campaign performance.
See Converse360 through your customers' eyes.
Bring us the kind of enquiry your team handles every day. We'll show you how it can move from a simple product question to a conversation your team can actually act on.