Where patient communication gets difficult
Healthcare conversations need clarity and timely responses. But managing every enquiry manually can put pressure on your front desk.
The phone isn't the only place patients ask
Patients reach out through WhatsApp, social media and your website for appointments, availability and general information. Keeping up across every channel can quickly become difficult.
Your front desk keeps answering the same things
Doctor availability, appointment timings, clinic information and other routine questions take up valuable staff time throughout the day.
Missed follow-ups create unnecessary gaps
A patient may enquire about an appointment and not confirm immediately. Without organised conversations and follow-ups, it becomes harder for your team to know who still needs attention.
Give your healthcare team a simpler way to communicate.
Converse360 helps healthcare businesses bring patient conversations together and automate the routine interactions that keep the front desk busy.
- Manage conversations from supported channels through one unified inbox
- Let AI handle configured questions around appointments, timings, services and general information
- Keep patient enquiries and conversation history organised for your team
- Route conversations to your staff when personal assistance is required
From enquiry to appointment.
A patient reaches out
They find your clinic, hospital or healthcare service through social media, your website, WhatsApp or another supported channel and start a conversation.
AI handles the basics
The AI agent can respond to configured questions around services, appointment information, timings, doctor availability and other general enquiries.
The conversation stays organised
Instead of searching through different platforms, your team can see the conversation and relevant enquiry details together.
Your team steps in when it's personal
When a patient needs assistance that requires your staff, the conversation can be handed over so the right person can take it forward.
Questions healthcare teams ask
Still unsure? Book a demo and we'll walk you through it.
Can the AI handle appointment-related questions?+
Yes. You can configure the AI with the information and instructions it needs to respond to common appointment-related enquiries, such as timings, availability and booking information.
Can patients reach us through WhatsApp and our website?+
Yes. Supported conversations from channels such as WhatsApp, Instagram and your website can be brought into one unified inbox.
Can our staff take over when a patient needs personal assistance?+
Yes. Your team can step into a conversation whenever human support is required, with the existing conversation context available.
Can we automate routine patient communication?+
Yes. You can configure AI responses and conversation flows for recurring enquiries, helping your team reduce repetitive manual responses.
See how Converse360 can work for your healthcare team.
Bring us a real patient enquiry. We'll show you how Converse360 can handle the routine questions, keep conversations organised and help your team respond when personal attention is needed.