Find clear answers to common questions about WhatsApp Business, AI agents, customer conversations, team inboxes, Meta integration, data security, and getting started with Converse360.
Yes. We set you up on the official WhatsApp Business Platform through Meta. Your number stays safe and your account stays compliant.
No. Our team handles the setup and verification. After that, everything — flows, replies, broadcasts — is built by clicking, not coding.
The AI agent is part of the Growth and Scale plans. On Starter it can be added on. WhatsApp's own per-message charges from Meta are billed at actual cost.
Yes. Instagram DMs and your website chat land in the same inbox, with the same AI agent and the same pipeline.
Every chat that starts from an ad carries that ad's name with it. When the deal is won, you can see which ad brought it in.
Most businesses are live within a few days. The wait is usually Meta's number verification, not the setup on our side.
In most cases yes. If the number is already on the WhatsApp Business app, we help you migrate it so your chat history stays with your customers.
It hands the conversation to your team with the full history attached. You decide which topics it should never answer on its own.
Yes. Your whole team works from one inbox, chats can be assigned, and two people never end up replying to the same customer.
Your conversations and contacts stay in your account. We do not sell data, and you can request deletion at any time.
Ask us directly. We usually reply within one business day.